Avenue House Surgery
Our mission statement is:
Help the Patient by Knowing the Person
This ethos is fundamental to the care that we aim to deliver
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Care Quality Commission
The Practice was recently visited by the Care Quality Commission and their report was published on 15th June 2016.
The Practice was found to be overall good. The full report can be found here.
Telephoning for an appointment
There are several appointments lines into the surgery and when they are busy then there is a short stacking system where you might be asked to hold the line for a few minutes. Our staff always try to answer the lines promptly but there obviously are times when demand is high and short waits are inevitable. The lines are busiest at 8am when the surgery opens.
Please remember that the receptionists have been asked by the GPs to ask you some questions. This is to make sure that they are able to book appointments in an effective manner - for example if you have a problem with your skin they may suggest that you book with a GP with an interest in dermatology. If you have a minor illness you may be seen quicker by our Nurse Practitioner - who is highly trained and able to prescribe.
Please remember that they are just doing their jobs well and not being nosey for the sake of it. They are bound by strict codes of confidentiality. If you feel that you can give us some brief details then that is very much appreciated.
Click on the link at the top of this page. More information about our online services can be found HERE.
We work hard as a team to provide good appointment availability. We realise how important it is for patients to have quick access to an available appointment slot. We monitor this constantly and we are proud that our lead time for routine appointments is significantly better than the national average. We have increased the number of GP appointments available during the week in an attempt to cope with the increased demand. Routine appointments are usually available within a few days. However, this situation may change during busy periods or around school holidays where staff have taken annual leave.
For genuinely urgent problems which cannot wait, patients will normally be seen on the same day. However, we do request that patients refrain from requesting this unless there is a genuine urgent need. You may not be able to choose the time of your urgent appointment and patients attending for an urgent appointment may sometimes have a longer wait in the waiting room as very ill patients sometimes need longer with the GP.
Please be aware that specific GPs (such as the GP Partners) are often more in demand so you will normally have a longer delay in the availability of routine appointments with them. If you are willing to see any GP or a nurse practitioner then you will usually be offered an appointment within a shorter time.
Duration of Appointments
The doctors are working with a system of 10 minute appointments. Please bear in mind that if you bring more than one problem to a consultation, it may be difficult for your doctor to manage more than one issue and you may be asked to return to another appointment. If you feel that your appointment needs to be longer, then it is possible to request a double appointment when booking.
Please remember that our Nurse Practitioners have had further specialist training and are available to deal with a range of medical problems. They have 10 minute appointments.
- Click here to find out more about Nurse Practitioner Appointments
We are currently offering extended hours for pre-booked appointments with GPs as follows:
Monday Evenings 18:30 – 20:30
Tuesday, Wednesday and Thursday mornings 07:00 – 08:00.
Patients who are registered at this practice can now also book an appointment to see a Nurse Practitioner on weekday evenings (after 6.30pm) or at weekends (on Saturdays and Sundays). Appointments will take place at Avenue House Surgery.
Please be aware appointments with a Nurse Practitioner should be utilised for minor illness only (not chronic disease, routine reviews and health surveillance). Nurse Practitioners consult on minor illness such as infections and viruses. Nurse Practitioners are able to prescribe medicines to treat minor illness.
Appointments with a Nurse Practitioner should not be used for babies under 12 weeks old.
Anyone needing an urgent appointment will be offered one that day. Please call as soon as possible in the morning when the surgery opens.
We will try to provide an appointment with your doctor where possible, but it may not be with your own doctor and it may not always be at an ideal time to suit you.
If the doctor feels the problem was not an emergency, they will inform you of this and ask you to make a routine appointment.
Remember, in a real emergency you can call 999.
If you have a query that needs to be discussed with a doctor or a nurse, please call the surgery before 10:00. A message will be left and the relevant person will call back at a later time where possible.